To complain about an on-air broadcast, you must do so in writing, either by using our online complaint form or by writing to our Chief Executive at 194 Marua Road, Mount Wellington, Auckland 1051.
A formal complaint must:
The full standards are contained in the Code of Broadcasting Practice . Your complaint must reach BNE within 20 working days of the programme’s broadcast.
The only time you can complain directly to the Broadcasting Standards Authority (BSA) is if you wish to make a complaint alleging a breach of privacy. You can write to the BSA at PO Box 9213 Wellington 6001, or you can use the BSA online complaint form.
If you are not happy with our response to your complaint, which we must provide within 20 working days of receipt, you can refer it to the BSA and you must do that within 10 working days of receiving our reply.
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