Making a Formal Complaint

To complain about something you heard on-air

To complain about an on-air broadcast, you must do so in writing, either by using our online complaint form or by writing to our Chief Executive at 194 Marua Road, Mount  Wellington, Auckland 1051.

A formal complaint must:

  • nominate the programme name, along with its time and date
  • nominate which of the standards you think were breached
  • set out why you think they were breached


The full standards are contained in the  Code of Broadcasting Practice . Your complaint must reach BNE within 20 working days of the programme’s broadcast.

The only time you can complain directly to the Broadcasting Standards Authority (BSA) is if you wish to make a complaint alleging a breach of privacy. You can write to the BSA at PO Box 9213 Wellington 6001, or you can use the BSA online complaint form.

If you are not happy with our response to your complaint, which we must provide within 20 working days of receipt, you can refer it to the BSA and you must do that within 10 working days of receiving our reply.



Your complaint:

* denotes a required field

Which network did you hear the broadcast on?
Which of the broadcasting standards do you think have been breached? (select as many as apply.)
Please state for each standard that you ticked the reason you believe it was breached